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October 2007

October 30, 2007

Push vs. Pull: Trends in Retail Shopping

Something I read in this month’s issue of Fast Company resonated with me:

Cc_3"When employees become sharers of information, instead of sellers of products, customers respond." (Full article: Magic Shop by Alex Frankel)

Once a consumer enters the door of a brick and mortar store or navigates to a webpage, they don’t want to be sold to. At that point in the buying process, buyers are looking for one of 2 things: more information or a quick and easy way to execute their purchase.

I shop most often at stores that let me peruse indefinitely, undisturbed… but who also have knowledgeable people available for those times when I have a question. Like IKEA, Barnes & Noble, LL Bean, and most online stores.

I tolerate shopping at stores who let me peruse indefinitely, undisturbed… but who have staffers that are so unhelpful they might as well be mute. Like Macy’s and Best Buy.

I almost never shop at places where I barely make it in the door before hearing, “Can I help you find something?” I know as well as that “sales associate” that the question’s motive is a commission opportunity – not a genuine interest in making my shopping experience easier. Like Gap, Pottery Barn, and EVERY car dealership I’ve ever been to.

Think about how your company can find opportunities to push less and reinvest those resources in mastering the pull.

Sue_signature_sm

October 21, 2007

Results of Brainstorming Competition

2 weeks ago I posted a brainstorm challenge on a new online brainstorming website www.brainreactions.com 

I posted the following challenge to generate new ideas for promoting ThinkCube:

Innovation Competition: How can you promote / market a new innovative product: Generate ideas to promote and market a new innovation product, ThinkCube. More information - www.metamemes.com - Ideas are specific and actionable - Ideas require minimal budget End Date: 10/19/2007 Prize: Free ThinkCube ($100 value).

Brainreactions_competition_6

We got 30 new ideas posted in response the challenge. I had a hard time narrowing down the short list to the following (note these are not in order):





  1. Become a facilitator for live brainstorms on here - or in a chat room or a facility on your own site - and, if possible, use the ThinkCube as a guide to aid you in prompting participants. Have a different challenge each week. Log all the best ideas on your website. – UKJohn

  1. Use ThinkCube to create ideas for bloggers and compile these ideas on a blog post: something like "500 great ideas to improve your blog". Bloggers will link to the article and the article would state that ideas were generated with ThinkCube. You could also do "500 ideas to improve your website" etc. – UKJohn

  1. As a tv concept: the Apprentice tv show usually favours people and situations that will produce conflict. Why not create a more positive Apprentice type show that uses ThinkCube to approach challenges and thus acts as a tutorial to viewers? "Apprentice with brains instead of conflict". – UKJohn

  1. Give Think Cube's to professor's in the business dept. at a major university. Encourage professor's to speak about the product and potentially utilize the product as part of a class project. – Jmunchies

  1. Host an event where either student run businesses or student groups can participate for free. Each group will have to use the Think Cube to solve a major issue their business/group faces frequently. A cash contribution could then be made to the group that solves their issue most effectively through the use of the Think Cube. – Jmunchies

  1. Donate ThinkCube to non-profit organizations to help them develop innovative ideas. – glitter

  1. Generate teams from local universities or businesses to "play" against or with each other. – glitter

  1. Put a video of people playing the game and coming up with great ideas on YouTube.com – anandvc

All of these are great ideas and some of these ideas we had already come up with on our own, but some of these were new and inspiring. Since I initially created the shortlist, I allowed Sue to choose the final winner. She decided that there were 2 ideas she really liked:

  1. Donate ThinkCube to non-profit organizations to help them develop innovative ideas. – glitter

  1. Become a facilitator for live brainstorms on here - or in a chat room or a facility on your own site - and, if possible, use the ThinkCube as a guide to aid you in prompting participants. Have a different challenge each week. Log all the best ideas on your website. – UKJohn

These ideas were chosen because they are both ideas we can put into practice very easily and we feel would be very effective.

Thank you to everyone that entered. We will be contacting both ‘glitter’ and ‘UKJohn’ about sending them their free ThinkCubes.

I will be putting into action UKJohn’s live brainstorming proposal in the next couple of weeks. I will post a brainstorm challenge this week on selecting a ‘problem’ for the live brainstorm.

Thanks and Happy ThinkCubating,


Kes_signature_sm_2

October 18, 2007

Playful Innovation, Part 2

Building on my last post, let’s explore some more complex examples of combining existing ideas to form new ideas. Again we will use example cards from the ThinkCube Idea Library. These examples use a mixture of words (red), ideas (blue), and action verbs (green). They are ordered by level of difficulty, with the most challenging type of combination, idea + idea, appearing last.
Combining_ideas2_2
We tried to think of unique "new" ideas for our examples, but I'll give the caveat that we are not claiming these ideas to be original to us. I also don't claim these to be the best combinations for these particular cards/ideas/words. That's one of the great things about combinatory play. No 2 people will see exactly the same connection between 2 existing ideas. Our life experiences and backgrounds play a large role in how we form new ideas.

You can try an exercise like this on your own using a mix of 6 or so words and ideas. Pick a few words that relate to your industry or a topic you are currently interested in. Then add in a few action verbs like exaggerate, stretch, remove, etc. and then maybe a few random, totally unrelated words. Once you give it a go on your own, try the same exercise with a friend. It's usually worth a few good laughs and you might even come up with a great idea while you're at it!

Sue_signature_sm    

October 11, 2007

Playful Innovation, Part 1

As Kes said in a previous post, combinatory play is one of the most important mental skills to develop for creativity and innovation. On a basic level, combinatory play involves combining 2 or more concepts together to form new connections and ideas. Albert Einstein once said, “Combinatory play seems to be the essential feature in productive thought.” But long before Einstein discussed it, Gutenberg used combinatory play in practice, combining the ideas of a wine press, coin punch, and die stamps to invent the printing press.

Let’s look at how to actively use combinatory play to generate new, useful ideas. Starting with a simple example, we’ll combine 2 words. The words I’ve selected for this example are “Maze” and “Story”, which happen to appear in our ThinkCube Idea Library.

Word_combining_2

First, you always want to break down the concept (or word in this case) into its properties, related terms, and other meanings. This can be done in your head or on paper. You might break down one of our example words, Story, as we’ve done with a mind map:

Mapping
Once you’ve broken down both words in this fashion, there are a number of methods for combining. Below is a sampling of methods, ordered from simplest to most complex. The best ideas often come from the complex techniques, but don’t dismiss a simple method that could lead to a breakthrough idea! In addition to describing each method, I’ve provided examples using our sample cards, Maze and Story.

1. Conceptual Mapping – combining compatible properties of 2 concepts.
        Example: A story that includes traversing a maze.
        Example: A story of a famous maze.

2. Property Mapping – Taking a single property from one concept and combining it with another concept; this includes incompatible properties.
        Example: Twisty plot of a story.
        Example: The story of a building that is a maze.

3. Relationship Mapping – Combining 2 concepts through a relationship or related term.
        Example: Using Adventure as the relationship – An adventure story where a maze has to be solved by the hero.

4. Structural Mapping - Mapping structural elements or patterns from one concept to another.
        Example: The story is a complex maze of interacting story elements i.e. text based adventure game
        Example: The Maze’s structure is created in the white-space of the story in a book

In Part 2 on combinatory play, we'll practice these basic skills on a collection of more complex ideas.

Sue_signature_sm

October 10, 2007

Online Brainstorming & Innovation Competition

Online_brainstorming_3













I have been toying with the idea of creating a brainstorming forum for a while. I haven’t been impressed with the interface for most forums. A brainstorming forum should be structured a little differently to a standard forum:


-         ability to define brainstorming goals, instead of topics

-         ability to add new ideas quickly and easily to facilitate how people generate ideas

-         ability to vote on ideas and brainstormers

-         ability to have private brainstorming/chat ‘rooms’

-          real time and asynchronous brainstorming should be allowed

-         interactive and visual (see great example http://humanbraincloud.com/)

-         ability to summarize goals and top ideas – using mind maps


Well I just stumbled across this new Brainstorming forum that meets many of my original specifications. I am very impressed with forum and the thought that has gone into designing it.

http://www.brainreactions.net/


I just created a new ‘brainstorm’ on the forum to see how it would work to generate ideas for real business problems. I created a competition on the forum to generate ideas for promotion and marketing ideas for ThinkCube:

http://www.brainreactions.net/brainstorms/1820


The winner will receive a FREE ThinkCube. I will announce the winner on this blog on Monday 10/22/2007.


Kes_signature_sm_2 

October 08, 2007

Innovations in Customer Experience

Shopping_4 Have you ever approached a grocery meat counter on a Saturday afternoon? If the store doesn’t have numbers (like some deli counters) you have to quickly scan the crowd to find your place in the proverbial line. As it nears what you think is your turn, the butcher calls, “Who’s next?” You assertively raise your hand so as not to be passed over. And just when you think your long, annoying wait is over… the gal next to you shouts, “I was here before you!” It’s not the most comfortable situation even for someone well equipped at handling confrontation. You would think in this day and age, with all the technology that exists, someone would stop the meat counter madness.

The reality is that most people think new products are the only way to innovate. But innovation in customer experience is a growing trend. Whether your customer interacts with you in a brick and mortar store, on a website, or in a doctor’s office, the bottom line will benefit if you make that experience worth remarking about.

Imagine a grocery store optimized for the shopper’s experience, rather than overrun with strategically placed end caps and center aisle displays aimed to force an impulse buy. Ok, the store owner might loose a few dollars in impulse buys. But I think that store might gain an even larger number of dedicated shoppers who would travel for miles and pay a premium for a more relaxing and enjoyable Saturday afternoon shopping trip.

When Kes and I used to live in northern VA, we shopped at a Wegman’s. We loved this store and told all of our friends and family about it. The aisles were wide enough that you could actually maneuver your cart without fear of running someone’s toes over. Just inside the main entrance was a large café with tasty food made right there with products you could buy inside the store. This was a nice feature because instead of overbuying out of starvation, you could have a quick meal in the loft-style dining area before starting your shop. What paid for lunch there probably equaled the amount by which we would have over bought, but it was fun.

Wegman's also had a supervised children’s play area. After a child was checked-in, tagged and kissed bye-bye, the parent received a buzzer in case he/she was needed. Parents loved it because they could focus on the shopping. Kids loved it because they could play instead of being strapped into an uncomfortable shopping cart. Childless shoppers benefited from the absence of crying.

Get to know your customers and ask how you can improve their experience. It might just lead to a profitable innovation.

Sue_signature_sm    

October 04, 2007

Science in Prime Time

Finally, some tv worth watching! If you like science and new ideas here are my picks for must watch shows this fall:

Wired Science
. PBS and Wired Magazine have teamed up to create this cool new show about science, ideas, and innovation. The show is produced in a style much like Wired Magazine. It's geeky and techy, but accessible even if you're not an expert on the topic at hand. We watched the first episode last night, enthralled from start to finish. We were watching on our downstairs tv which doesn't have TiVo (gasp, I know) and I actually said to Kes halfway through, "I need a commercial so I can go get dessert!"

Truth About Food. The BBC and Discovery Health are partners in this show dedicated to exposing the science behind the food we eat. I love this show for 2 reasons. One, I am fascinated by the complexity of the human body and the role food plays in our day to day lives. We all know 1 glass of red wine a day is good for our hearts, but why? What's the best way to get kids to eat vegetables? And are oysters really an aphrodisiac?

The second reason I love this show is that they actually follow the scientific method, kind of. Ok, so when you perform an experiment on 10 willing volunteers, it's not a large enough sample to qualify as a "real" experiment. But they're on the right track. And they do qualify results by saying whether their findings were in keeping with the larger body of research.

Don't get me wrong, Kes and I do watch a fair share of "normal" stuff like House and Heroes, but it's nice to see some real science in the prime time mix.

Sue_signature_sm

October 02, 2007

Trends in Alternative Fuels

Since my days in college, I have been fascinated with renewable energy. I spent the first 5 years of my career working mainly with wind turbines, but have kept up to date with what’s happening in other areas like solar, biomass, and alternative fuels.

10_01_07_2 One of the hottest alternative fuels today in terms of investment funding and media hype is cellulosic ethanol: ethanol made from plant matter. This month’s issue of Wired Magazine has an entire spread dedicated to it. The articles highlight what’s being done in the research world to bring it to market, but what I found as new and exciting was the prospect of synfuel (synthetic fuel).

Ethanol translates to 15% less energy output when compared to gasoline. In light of that, the premise of using it to replace the gasoline in our cars strikes me as an inelegant solution. IF researchers can reduce production costs to compete with gasoline and IF the infrastructure problems are solved (retrofitting car engines, underground pipeline) we end up with a fuel that is inferior to what we have today.

A handful of companies researching synfuels might be close to an elegant short-term solution. Scientists have demonstrated in the lab that microbes can be used to turn cellulosic biomass (plant stuff) into a synthetic fuel that is molecularly similar to gasoline. If this stuff could be produced on a commercial scale and hybrid cars continue to increase our mpgs, we might have a near-term solution to our dependence on foreign oil.

I concede that even synfuels may be building a better mouse trap as they don’t solve the pollution issue. But maybe it will buy us time until someone finds a true innovation in personal travel.   

Sue_signature_sm

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MetaMemes Reading List

  • Keith Sawyer: Group Genius: The Creative Power of Collaboration

    Keith Sawyer: Group Genius: The Creative Power of Collaboration
    Group Genius: The Creative Power of CollaborationThere have been a few books recently that have challenged the commonly held beliefs and myths of innovation. Keith Sawyer; professor of psychology at Washington University in St Louis; tackles probably the most prevalent innovation myth, the lone genius. He has written a fascinating book on the power of collaboration and how it is the secret to breakthrough creativity. I would highly recommend this book for anyone interested innovation and wants a practical framework for infusing an innovative culture throughout their company. This is by no means a simple `how to' book, it is far more. Great writing, great ideas and if you act upon it you will get great results!! (*****)

  • David Weinberger: Everything Is Miscellaneous: The Power of the New Digital Disorder

    David Weinberger: Everything Is Miscellaneous: The Power of the New Digital Disorder
    Everything Is Miscellaneous: The Power of the New Digital Disorder If you enjoyed any of Weinberger’s previous books (Cluetrain Manifesto, Small Pieces Loosely Joined) you will not be disappointed. This is a pleasure to read and will make you think – my two most important attributes when it comes to books. I would highly recommend this book to anyone interested in information and the current trends on the internet. Weinberger has been right on the money with his observations of the internet and this book is no different; organizing information in the age of the internet is an important subject. Read why there is more to information than search alone. (*****)

  • Jessica Livingston: Founders at Work: Stories of Startups' Early Days

    Jessica Livingston: Founders at Work: Stories of Startups' Early Days
    Founders at Work: Stories of Startups' Early Days Jessica Livingston has written an amazing book. If you want to read the stories behind some of the most well known software companies in the last 30 years, you will find it in this book. But Livingston hasn’t just covered the usual suspects (Google, Microsoft), she has included a diverse collection from Steve Wozniak (Apple) to David Heinemeier Hansson (37 Signals), Dan Bricklin (Visicalc) to Blake Ross (Firefox). It covers a lot of ground from the early 80’s software boom to the Web 2.0 starts ups. But there is more than just stories about starting companies, there is real advice from the frontline trenches of software start-ups. Keep your post-it notes and highlighter handy, if you are like me you will be annotating and highlighting a lot! (*****)

  • Mihaly Csikszentmihalyi: Creativity: Flow and the Psychology of Discovery and Invention

    Mihaly Csikszentmihalyi: Creativity: Flow and the Psychology of Discovery and Invention
    Creativity: Flow and the Psychology of Discovery and Invention Csikszentmihalyi's has studied creative people from all walks of life and condensed his findings into this book. The analysis into common patterns, styles and approaches of creative people is fascinating. This is not a quick how-to book, but you will gain many insights into the creative process. (*****)

  • Andrew Hargadon: How Breakthroughs Happen: The Surprising Truth About How Companies Innovate

    Andrew Hargadon: How Breakthroughs Happen: The Surprising Truth About How Companies Innovate
    How Breakthroughs Happen: The Surprising Truth About How Companies Innovate This is book looks to answer the question, "Can Innovation really be routine?" This book not only answers that questions but actually gets into the details of "How". The title of the book is "How Breakthroughs Happen" and Hargadon definitely successfully explains the `How'. He doesn't proclaim that it is easy, but he does give a road map of how to achieve innovation through technology brokering, he even explains the different paths that apply to different types of companies. If you truly want to create an innovation factory, you should read this book and then apply what it teaches you. (*****)

  • Scott Berkun: The Myths of Innovation

    Scott Berkun: The Myths of Innovation
    The Myths of Innovation The book is a fun read, and Scott has a very witty writing style. His stories and personal experiences help to explain some of his counter-intuitive demythologizing. As always the classic sign of a book I love, is that by the end I have many pages highlighted and copious notes written down the margins. Scott’s book definitely fell into the category of ‘stimulating’. Even when I disagreed with him, I agreed with his underlying point. I highly recommend the book. Scott has done a great service by debunking many of cherished myths that hold many people back from innovating. It is ironic that a book that aims to destroy innovation myths actually provides a set of insights that will help anyone come up with ideas. (*****)

  • Jacques Hadamard: The Psychology of Invention in the Mathematical Field

    Jacques Hadamard: The Psychology of Invention in the Mathematical Field
    The Psychology of Invention in the Mathematical Field Hadamard's book has a great description of the mathematical invention process. The detailed story of how Henri Poincare stepped on to a bus and solved a mathematical problem is a perfect example of the power of incubation. This book also has a famous letter from Einstein explaining the power of 'combinatory play' in invention and creativity. This is one of Thinkcubation's foundational books. (*****)

  • Tom Kelley: The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm

    Tom Kelley: The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm
    The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm The art of innovation is a classic book on 'How to Innovate' from IDEO - one of the most innovative companies in the world. Read and re-read to master innovation - the secrest are there - but you need to read between the lines for the real gems. (*****)

  • Jeff Hawkins: On Intelligence

    Jeff Hawkins: On Intelligence
    On Intelligence Hawkins delves into a model to simulate intelligence that goes much further than the usual neural network. The memory prediction algorithm is a key to understanding our minds work. Chatper 6 - is well worth the price of the whole book - it is challenging but it will give you some insights into the brain that I have not found in other neuroscience books. If you want to be more creative - you need to understand how the brain works. We still have a ways to go - but I think Hawkins is on to something important. (*****)

  • Frans Johansson: The Medici Effect: Breakthrough Insights at the Intersection of Ideas, Concepts, and Cultures

    Frans Johansson: The Medici Effect: Breakthrough Insights at the Intersection of Ideas, Concepts, and Cultures
    Medici Effect: What Elephants and Epidemics Can Teach Us About Innovation This is a great book about creating new ideas at the intersection of fields, disciplines and culture. Johansson puts forward a solid framework for innovating at the intersection drawing from his in-depth research with 'intersectional inventors'. I love this book since crystallizes the principle behind MetaMemes and ThinkCube. I can’t rave about this book enough! Buy Buy Buy... (*****)

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